Our Return Policy
We stand behind our products. If you're not completely satisfied, we're here to help.
30-Day Return Period
Unopened items in their original packaging qualify for a full refund within 30 days of purchase.
Opened Products
Opened items may qualify for a partial refund, subject to our return policy and the product's condition.
Proof of Purchase
A valid order number or receipt is required for all return requests.
Processing Refund
Refunds are processed within 5 to 7 business days after we receive and inspect the returned product.
How to Return
Follow these simple steps to process your return.
Contact Customer Support
Email us at info@aidevi.com or call +1 (310) 654-1079 within 30 days of purchase to start a return request.
Get Return Instructions
Our team will issue a return authorization number and shipping instructions for your return.
Return the Product
Package the product securely in its original packaging and ship it to the provided address.
Inspection & Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Non-Returnable Items
The following items cannot be returned.
- Products purchased more than 30 days ago
- Products without original packaging or proof of purchase
- Products used beyond reasonable inspection
- Products damaged due to customer misuse or improper storage
- Clearance or final sale items (unless defective)
Return to FAQ
Frequently asked questions about our return and refund process.
How do I start a return?
Contact our customer support team at info@aidevi.com or +1 (310) 654-1079 within 30 days of purchase. Provide your order number and reason for return. We will issue a return authorization number and provide shipping instructions.
Who covers return shipping costs?
For defective or damaged items, we provide a prepaid return shipping label. For returns based on customer preference, the customer covers return shipping costs.
How long does it take to receive a refund?
After we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be issued to the original payment method. Please allow additional time for your bank or credit card company to post the refund.
Can I exchange a product instead of returning it?
We don't support direct exchanges. Please return the original item for a refund and place a new order for the product you want.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.
Can I return international orders?
International returns are accepted within 30 days of purchase. Customers are responsible for return shipping costs and any applicable customs duties. Contact customer support for international return instructions.
Need Help with a Return?
Our customer support team is here to help with any return or refund questions.
Contact Support